A Person Reads It
No ticket bot, no autoresponder loop. Messages with exact inputs are reproducible, and reproducible messages get answered first.
A gutter size that disagrees with the quote, a rainfall value you think should differ, a downspout layout that doesn't match the roofline, a calculator you wish existed — this page routes your message to the person who can re-run the numbers and verify them against the published data, not a form that vanishes into a queue.
Most replies within two business days — correction reports that affect calculator output are prioritized.
Four routes, four inboxes — each one lands with someone who can act on it. Unsure which fits? Use support@ and we will forward it ourselves.
Calculator Support
A gutter size that disagrees with your contractor's quote? A downspout count that looks too high for your run? Send the inputs you entered — the roof footprint, pitch, rainfall preset or in/hr value, run lengths, and units — along with the result you expected versus the one shown.
Replies in ~2 business days
Corrections
The site computes effective area with the pitch correction, splits loads across runs, sizes downspouts from the ~100 sq ft per in² open-area rule and the published 1 in/hr capacity tables, treats vertical wall area per IPC 1106, and spaces hangers to IRC / FBC climate-zone practice. If any output or table value disagrees with those sources, send the page URL and the exact numbers.
Verified before anything changes
Product Feedback
Want a leaf-guard capacity helper, ice-dam exposure screening, a drainage extension planner, or a printable spec sheet for the job binder? We build from what homeowners, installers, and contractors actually need at the eave — including real stories from houses that flooded.
Read every week
Partners
Gutter manufacturers, distributor training teams, trade schools, and apprenticeship programs — we are open to classroom integrations, co-developed calculators, printed sizing-reference companions, and training materials for installation crews.
Replies in ~4 business days
Most gutter questions are covered somewhere on the site. These are the destinations that resolve the majority of emails — worth a look before you write. The fastest path to a verified size is usually one of these pages.
A screenshot of your calculator inputs halves the back-and-forth.
No ticket numbers, no canned macros. Here is the path a message takes from your outbox to a verified answer — the same path whether you found a capacity-table discrepancy or want a new tool added.
No ticket bot, no autoresponder loop. Messages with exact inputs are reproducible, and reproducible messages get answered first.
For anything numeric, we rebuild your calculation against the published capacity tables, the pitch factor, and the climate-zone rules before replying.
The reply shows the formulas and the inputs that moved the number. If we were wrong, the reply says so plainly and the fix is dated on the page it affects.
Confirmed corrections feed the capacity, spacing, and sizing tables the calculators read from, and strong feature requests feed the roadmap. Your email stays with your thread.
The eight questions we hear most from homeowners, installers, and contractors.
Include the exact inputs: the roof footprint and pitch you entered, the rainfall preset or in/hr value, the run lengths and corner counts, and the result you expected versus the one shown. Add a screenshot of your calculator inputs. That one message usually lets us reproduce and explain the difference in a single reply.
Not yet. Email lets us re-run the full calculation and verify every answer against the published capacity tables, the IPC 1106 wall-area treatment, and IRC / FBC fastening practice before responding — which matters when the topic is a system that has to shed a real storm. We read every message and answer most within two business days.
We can tell you what the calculator's method says for the inputs you enter — and show every formula behind it, including the pitch correction and the capacity basis. But a real roofline has real conditions: valleys that concentrate flow, fascia condition, overhang width, and the installer's own practice are the ground truth. Treat the computed value as the strong hypothesis and confirm it on the eave before you buy.
Installers quote from habit and local practice — a 5" K-style on most homes, one spout per corner — and for most houses that habit is right. Two quotes for the same roof can differ by a profile size and both be correct for the assumptions each made. Compare the design rainfall and the run geometry behind each number before comparing final prices — the discrepancy is almost always in the assumptions, not the arithmetic.
No. The site sells nothing, carries no affiliate links to any manufacturer, supplier, or marketplace, and is not affiliated with any brand. Advertising is clearly labeled and separately handled — see the advertising section of the Privacy Policy for how that works.
Please do — that is how the toolset grows. Send the problem you were trying to solve, the roofline you were working with, and what you wished had been calculated for you. Requests that describe a real eave or a real quote (e.g., 'can you account for a valley dumping into one run?') go to the top of the content queue.
Only for as long as your thread is open. Whatever you include — inputs, screenshots, the result you expected — is used to reproduce the calculation and fix whatever you reported, then it is deleted. Your address is never added to a mailing list, because there is no mailing list, and nothing you send is shared with third parties.
Yes — that is planning use, and it is what the tools are for. Run your own inputs, treat the output as your working figure, and verify it against the site conditions and your own review before committing. What you may not do is present the output as a code-compliance document or a stamped engineering design — the Disclaimer covers the line in detail.
Three facts about the people behind the inbox, so you know what kind of answer to expect.
The answers are written by people who have stood under a flooding run and argued about a quote — replies speak plain, not legal.
Every numeric claim is re-derived against the published capacity tables, IPC 1106, and IRC / FBC practice before it is sent, not after.
There is nothing to upsell and no quota to hit — the site carries no products, so no reply ever ends in a pitch.
Every answer we send names the exact calculator input that changes — the footprint, the pitch factor, the rainfall value, the spout routing — so the fix is something you can apply yourself in seconds.
Still stuck after the FAQ? One tap away.